No matter what happens and what the units in the field are doing or saying over the radio it is the dispatcher’s job to be a professional always. Being a professional always is our job we set the tone over the radio just like managing a hysterical caller we need to do our best to bring those in the field back to the ground so that we can do our job and they can do theirs.
People are not educated in how their 911 systems work. They do not know what to expect when to call 911, they do not know what they’re supposed to do in an emergency and the biggest problem that I cannot fathom is that most people have no idea whatsoever where they are… So here are some tips on calling 911.
Unit Calling Central is a blog about Emergency Medical Services from the perspective of the provider in the field as well as the Dispatcher at the Communications Center. This blog is written by an Advanced Emergency Medical Technician as well as a Dispatcher who has multiple years of experience a BLS Provider, ALS Provider, and as a Dispatcher both in a 911 Center as well as for a Commercial Agency. The author known as “Dispatcher 1″ has held certification in multiple states and is also certified as an Advanced Emergency Medical Dispatcher, among other communications qualifications.