Safety a Priority? Never…

I work at a 911 center that dispatches for the entire county Fire, Police, and EMS be it a Federal, State, County, or local agency.   On police dispatch if an officer asks for assistance units are volunteering to go before we even begin dispatching it…  There is no question that help is going to be sent quickly and without a second thought.

But what about when EMS needs help?   When a unit calling for “emergency assistance” with a violent patient in the back of the truck asks for help we question the supervisors if we are going “priority dispatch” the call or let the local PD dispatch it themselves.   We make a phone call to ask the police department if there is a unit nearby or what they want us to do.    When their dispatcher wasn’t exactly sure how far away it was we finally decided that it was probably best for us to just priority dispatch.

When an officer asks for help who has tools to help defend them self asks for help we don’t question it for a second.   When an EMT or Paramedic who is in a jam with nothing but maybe a heavy object that we’ll get cremated for using in defense asks for help we question them.   Why are you asking for police?  Why do you need help?  Are you still moving?  Did you stop?  Is this really an emergency?   Do we need to make this a priority?  Lets waste three more minutes making a phone call.. and when they have no answers we may as well do something about it.

Besides being an amazingly embarrassed and pissed off dispatcher I’m an AEMT that works in this county… God I hope I never need help fast.

2 Comments

  • Tisgrig says:

    In our county if we ask for Dr Armstrong we get two police officers to our location. No questions asked. The officer is dispatched to us code 3. It works really well.

  • Nashkevin106 says:

    Since emergency conditions are on increase the quality of receiving the emergency care is still lagging. The procedure on the emergency conditions are still lagging and we don’t get an essential fast services for this. Finally I may say that asking questions doesn’t take the way, it is just a false law and providing immediate service is the real thing which should be provide.

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Dispatcher 1

Unit Calling Central is a blog about Emergency Medical Services from the perspective of the provider in the field as well as the Dispatcher at the Communications Center. This blog is written by an Advanced Emergency Medical Technician as well as a Dispatcher who has multiple years of experience a BLS Provider, ALS Provider, and as a Dispatcher both in a 911 Center as well as for a Commercial Agency. The author known as “Dispatcher 1″ has held certification in multiple states and is also certified as an Advanced Emergency Medical Dispatcher, among other communications qualifications.

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Unit Calling Central is a blog about EMS from the point of view of the dispatcher as well as the EMS Provider in the field. Check out our about page for more information!

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